Service Lead - Analyst

Analyst - Service Lead 
Primary Location: Sittingbourne, Kent
Salary: Competitive, DOE + Benefits 
Contract: Permanent, Full-time (35 hours per week)

The Entity Group Managed Services Practice is looking to recruit an energetic, self-motivated and highly service orientated Analyst to take ownership of Incidents, Problems and Changes throughout their lifecycle from inception to investigation and on to resolution. This may include leadership, risk management, analysis and testing. and maintenance of relationships with colleagues, clients and project sponsors.

You will be assigned specific client services and be accountable for delivering Managed Services to the agreed client service levels. You will be responsible to the Head of Managed Services, for whom you will provide appropriate service performance information such as SLA metrics and client satisfaction support continual service improvement, strategy development, service reporting, and account management.

The role includes the challenge of dealing with the ‘people’ factor, and the wide variety of national and corporate cultures that we meet in our global daily business. You will be able to draw on a breadth of communication and analysis skills to evidence to stakeholders at all levels the value of Managed Services and Entity Group’s service offering. You will need to express yourself clearly and concisely at the level of your audience, be they business people looking for business value, or technical experts looking for technical discipline and rigor.

To apply you must:

• Be educated to graduate level or a professional equivalent. In subjects which demonstrate a sound grasp of logic and reason.
• Have a sound grasp of computer science, probably demonstrated by qualifications. Including an understanding analysis and design.
• Be an excellent communicator, including written and verbal communication, and a good listener, with the ability to show empathy take control and extract all necessary information.
• Be experienced in structured problem solving. Possibly by being trained and or certified in a suitable methodology e.g. Kepner Tregoe.
• Have a minimum of 4 years practical working experience in an IT application development and/or Managed Services environment
• Be skilled at Data Analysis and Data Modelling.
• Have formal training and be experienced in structured systems analysis using a recognised methodology (such as SSADM, UML, etc.)
• Develops comprehensive and effective test plans.


• Have a full valid driving licence.
• The ability to travel where required by the client/project in UK and overseas.
• Willing to work as part of a 24x7 operation and be on-call.

A detailed list of responsibilities and person criteria is available upon request.

The Entity Group

The Entity Group is an Equal Opportunities Employer.

Take a good look at our website to find out more about us. In particular take a look at our Vision and Values.